- Tesla has been hit by complete network outage starting around 11am ET
- Internal systems are down, making it impossible for staff to process orders
- On the customer side, some users cannot connect to their car in the app
- The US and Europe are experiencing issues with what appears to be the app
- The outage follows Tesla's Battery Day that many investors deemed a failure
- Elon Musk had promised an innovation to cut prices of electric cars
- However, the CEO said it may take another three years before that is possible
- tocks in Tesla Inc fell more than seven percent as markets opened Wednesday
It has not been the best week for Tesla,the company lost $50 billion in its market value yesterday and today it is suffering a complete network outage.
Reports say Tesla's internal systems are down and some customer connectivity features are not accessible in the mobile app.
The outage appeared around 11:00am ET, with some Tesla owners saying they cannot connect to their car through the app.
A main feature in the app is a digital key and only those owners who have a physical version have been able to access and drive their vehicle, but those without have been stranded during the outage.
Sources told Electrek that Tesla's internal systems are also down, making it impossible for staff to process deliveries and orders.
According to Down Detector, the outage is stretching across the US and over into parts of Europe.
The outage appeared around 11:00am ET, with some Tesla owners saying they cannot connect to their car through the mobile app. According to Down Detector, the outage is stretching across the US and over into parts of Europe
has reached out to Tesla for comment and has yet to receive a response.
Frank Lambert, a Twitter user and Tesla owner, was the first to sound the alarm about the outage.
'Tesla is currently having a complete network outage. Internal systems are down according to sources. On the customer side, I can't connect to any of my cars and website is not working,' Lambert shared in a tweet.
Lambert, who has three Tesla vehicles, said on the social media site that he was unable to connect to the cars using the mobile app.
Other users chimed in shortly after, stating they were experiencing the same issue.
Frank Lambert, a Twitter user and Tesla owner, was the first to sound the alarm of the outage
Other users chimed in after seeing Lambert's tweet, with some making a joke at Tesla's failed Battery Day that resulted in the company losing $50 billion of its market value
Some had thought the outage was not real until they checked the Tesla app for themselves and saw an error message
One of the connectivity features on the customer side that has been affected is the digital key, but owners with a physical version have been able to access and drive their vehicles.
However, some owner have been locked out of their vehicles.
Megan McChesney shared: 'Can't unlock my 3.. app is down.. can't log into the website either... been on hold for an hour and wait time still says over an hour. This is what I get for trying to save the planet.'
Down Detector, a website that monitors outages online, shows most of outage is being felt in the US and in major cities like San Francisco, Boston, New York City and Chicago.
The outage has cross over the Atlantic, hitting parts of the UK, Germany and as far as Russia.
Tesla's website is also showing errors beyond the main page, with problems hitting the firm's energy products and leaving owners unable to monitor their systems, Electrek reports.
Wednesday's outage is just the icing on the cake for Tesla, as the firm's 'Battery Day' was a flop among investors.
CEO Elon Musk had promised to unveil new technology to cut electric vehicle costs, but when he did not deliver, stocks in Tesla tumbled more than seven percent as markets opened Wednesday.
Investors slashed $50 billion from Tesla Inc's TSLA.O market value on Tuesday after Musk admitted it would be at least three years before it will cut electric vehicle costs so radically that a $25,000 car that drives itself will be possible.
Investors slashed $50 billion from Tesla Inc's TSLA.O market value on Tuesday despite CEO Elon Musk's promise to cut electric vehicle costs so radically that a $25,000 car that drives itself will be possible, but not for at least three years
Tesla's market cap dropped $20 billion in just two hours after trading closed Tuesday, as Musk and other Tesla executives presented their new battery and manufacturing strategies.
Shares closed down 5.6 percent and had dropped another 6.9 percent after hours. They opened Wednesday at 5.4 percent and had dropped to 7.45 percent just after 11.30am ET.